DESIGNER JEWELLERY

SILVER JEWELLERY

CHILDRENS JEWELLERY

Contact Amilo Jewellery

Faq's

Privacy Policy

frequently asked questions about mysilva uk silver jewellery

Here you will find the most common questioned asked, if your queery goes unasnwered, please feel to contact us
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#Are your products .925 silver?
All of our products are of .925 silver or above and also nickel free, which prevents irritation.

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#Are all your products hallmarked?
All of our products are hallmarked on each piece of jewellery.

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#Are the images true sizes of your products?
Most images reflect a slightly larger size than the product.

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#Are they real diamonds in the children's range?
Yes, the little diamonds range for children do contain genuine little diamonds.
Any products that specify diamond within the description will be genuine.

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#Are your payment methods safe?
We have 4 payment methods all very safe and secure. 
Paypal, Google Checkout are the safest, most convenient and preferred methods of payment, you can however post a cheque or send your order via e-mail and we will issue you with a payment request.

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#Are my credit card details secure?
As stated by paypal and google checkout.  These methods of payemtn are secure for any cred it card transaction.

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#Can i return my pruchase if it is not what i expected?
If the item you have recieved is the wrong item, or you are not happy with your purchase, then you must notify us within 3 working days and have the item returned to us within 7 working days along with the original reciept. (full term and conditions).

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#Can i return my purchase if damaged?
If the item you have received is damaged, you must notify us within 3 working days, and have the item returned and have the item returned to us within 7 working daysl aong with the original reciept.  If you fail to report the item immediatley we will not be able to issue a refund but provide you with a credit note for the full value of your purchase.(full term and conditions).

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#Can i have a refund?
Refunds are issued if the item is reported damaged immediately.  Items that are reported after this date will have to be examined to establish the cuase of breakage.  If it is a manufactural fault a refund will be given. (full term and conditions).

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#Do you deliver to a different address?
We are able to deliver to different address from the payment address,
please note that we will not be held responsible for loss should your item go missing if this is requested.

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#Do you only sell online?
You can find our jewellery Online. We do attend companies that provide areas for sales during lunch periods
If you would like Mysilva to visit your workplace, or school please submit your details to us via the contact us page
Brochures are also available for guides/brownie leaders to earn commision for thier groups.

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#Do you sell gift vouchers?
We have a selection of gift vouchers with codes for use at checkout starting from as little as £5.00.

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#Do your prices include VAT?
The prices you see are what you pay, there are no hidden extras!

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#Do you offer gift wrapping services?
If you would like you purchase gift wrapped please inform us in the area provided through checkout.
Gift wrapping is free of charge.

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#Is there a minimum order value for Free delivery?
The minimum order for free delivery is £35.00
There are 2 other delivery options.

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#I prefer to call than e-mail, is there a number provided?
Our landline number is 0161 338 6165.  Opening times are 9-20am to 3pm 4.20pm-6.30pm
We endevour to answer all our calls, but if we happen to miss you, please leave your name and contact number
on our voicemail service and we will get back to you as soon as possible.

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#How do i clean my jewellery?
Cleaning your jewellery with warm soapy water will clean your silver jewellery. 
To get the best finish why not purchase one of our polishing cloths for just £1.

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#How do i find my ring size?
We have a printable sheet with ring sizes for you to measure your own rings on.

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#How do i place my order?
To place your order, simply add your items to the basket and when your ready go to checkout.  Then our system will guide you through payment and delivery options. Here you can also enter any voucher or discoount code that you may have.

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#How long are your children's necklaces?
Little diamonds necklaces are approximately 14" ( upto 9yrs).
Scribble approximately 14" (suitable upto 11yrs).
Me to yo are approximately 16" (suitable for teenagers).

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#Is there a guarantee?
Our jewellery guarentee is for 30 days.

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#My order will not be accepted what should i do?
If you have problems at checkout you can ring us on 0161 338 6165 and place your order by phone.
We do not take any credit/debit card details from you, but send a request for payemnt once your order is placed.

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#My discount code does not work?
If your discount code does not work, please e-mail or telephone us and we will resolve the issue as soon as possible.

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#What size are your childrens bracelets?
Our childrens bracelets range from 14 to 16 cm, most are adjustable with 2 fastening points.

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#What are your delivery times?
We offer free first class recorded for orders over £35 (3-5 working days), Special delivery (usually delivered witin one day of dispatch.
Depending which delivery method you choose will affect delivery times.  Full details can be found on our delivery pages.

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#What are your delivery prices?
Free delivery when orders exceed £35.00
!st class recorded delivery via royal mail £2.50
Special delivery via royal mail £4.99

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#Who do i contact if my item is missing?
If you have not received your item then please do not hesitate to call us on 0161 338 6165.

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#Where are you based?
We are based in manchester, UK.

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#Why do you have a Po box rather than a street address?

A Po box is used for security reasons due to the nature of our stock.

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